Overview

At Victorian Cornice Company Ltd, we specialise in made-to-order plaster cornice, coving, ceiling roses, and bespoke mouldings. Therefore, our returns and refunds policy differs from standard retail products.

This page explains your rights when ordering from us, including how we handle returns, refunds, and damaged goods.

Refunds and Returns for Plaster Cornice Products

We manufacture all plaster cornice, coving, ceiling roses, dado rails, and bespoke mouldings to order.

Because of this, we do not accept returns or offer refunds unless:

  • The goods arrive damaged
  • The goods are faulty
  • We supply incorrect items

However, we cannot accept returns for:

  • Incorrect measurements provided by the customer
  • Over-ordering or surplus materials
  • Change of mind
  • Project delays or installation issues

You must ensure all measurements and quantities are correct before placing your order.

Returns for Lightweight Cornice and Decorative Products

We accept returns on lightweight cornice and decorative mouldings (including duropolymer and polyurethane products) within 14 days of delivery, provided that:

  • You have not used the items
  • You return them in original packaging
  • You cover the cost of return delivery

In addition, we may apply a restocking charge.
Original delivery costs are non-refundable.

Damaged Plaster Cornice Returns and Refunds

You must check all goods at the point of delivery.

If you notice any damage or fault:

  • Inform the driver immediately
  • Take clear photographs
  • Contact us within 48 hours of delivery

We cannot accept claims reported after this period unless agreed in exceptional circumstances.

Once we confirm the issue, we will:

  • Replace the goods
  • Repair them where appropriate
  • Or issue a refund at our discretion

Plaster Cornice Delivery and Responsibility

We hand-deliver our plaster cornice and mouldings to ensure they arrive in good condition.

At delivery:

  • You must check and sign for the goods
  • Our driver records photographic proof of condition

If no one is available to accept delivery, we will return the goods to our workshop. As a result, a redelivery charge will apply.

Storage of Plaster Cornice and Mouldings

Once we deliver the goods, responsibility passes to you.

You must store plaster products:

  • Flat and off the ground
  • In a dry, well-ventilated space
  • Away from high-traffic areas

We are not responsible for damage caused by incorrect storage or handling after delivery.

Bespoke Cornice and Custom Mouldings

We produce all bespoke plaster mouldings and replicated cornice profiles specifically for each order.

Therefore, once production begins, these items are non-refundable and non-returnable.

Refund Processing

If we approve a refund, we process it within 5–10 working days. We return all payments using the original payment method.

Contact Us

If you have any questions about refunds or returns, contact us:

Victorian Cornice Company Ltd
81 Newtown Middleway
Birmingham
B6 4JX

0121 359 0143
info@victoriancornice.co.uk

Final Advice

Before placing an order, always confirm your measurements, quantities, and product selection. If you are unsure, contact us first. It is far easier to resolve questions before production begins than after delivery.