Terms & Conditions, Delivery, Returns & Cancellations

1. Who these terms apply to

Consumers: individuals buying for personal use.
Business customers: any trade, company, or professional use. Different rights may apply.

2. Products & lead times

Lightweight products (polyurethane/duropolymer): usually dispatched within 3-5 working days. Delivery Mon–Fri, 8:00–18:00. Signature required.
Plaster products: made to order. Please allow up to 10 working days. We hand-deliver from our Birmingham workshop to protect the goods.

3. Delivery charges (UK only)

Lightweight products: £25 + VAT to UK mainland; free on orders over £500 (ex-VAT) to UK mainland.
Non-mainland/remote (e.g., Highlands & Islands, NI, Isle of Man, Channel Islands): surcharges apply and are shown at checkout or quoted.
Plaster products: delivery is calculated at checkout based on distance from our Birmingham workshop (hand delivery).
Re-delivery: If no one is available to receive and sign, goods return to our workshop. Re-delivery/collection is chargeable at our standard rate as quoted.

4. Delivery protocol, photos & inspection

A responsible person must be present to receive the goods; our driver will require a signature upon delivery.
For proof of correct delivery, our driver will take time-stamped images of the goods as delivered (condition, location/placement). These images are used solely for delivery verification and disputes handling.
Privacy: we avoid capturing people or private areas wherever possible. Images are processed under our legitimate interests in proof-of-delivery, retained for up to 12 months (longer only if a query or dispute is ongoing), then deleted. See our Privacy Policy for your rights and how to contact us.

Please check quantities and condition at delivery/collection. Report any issues within 48 hours with photos.

Plaster: minor surface scuffs/hairline nibs that are invisibly repairable during installation are considered normal. Material loss, broken sections, pattern loss or impact damage are defects and we’ll put them right.

5. Returns – Plaster (made-to-order)

Plaster items are bespoke/made to order and not eligible for change-of-mind returns (Consumer Contracts Regulations exemption).
If we supply the wrong item, we’ll exchange or refund at no cost.
For faults/damage, we will repair, replace, or refund as required by the Consumer Rights Act 2015.

6. Returns – Lightweight products

Consumers

14-day cooling-off period from delivery to cancel (unused, in resalable condition).
You’re responsible for return shipping (or we can arrange collection at our courier cost which we’ll confirm in writing first).
We may deduct for diminished value if the goods were handled beyond what’s needed to inspect them.
Faulty/incorrect items: we’ll repair, replace or refund and cover return costs.

Business customers

Change-of-mind returns accepted within 30 days of delivery if unused and in resalable condition. A 20% handling charge applies.
If you ask us to collect, collection is chargeable at cost (quoted case-by-case).

7. Part returns & over-ordering

We don’t accept part returns of plaster where over-ordering occurred (made to order). For lightweight goods, part returns are accepted as above.

8. Order cancellation before dispatch

Plaster (made-to-order): Cancellation after order is placed may incur up to 30% (or the value of work done to date if higher). If you cancel within 3 hours of ordering, we’ll waive the charge where production hasn’t begun.
Lightweight products: If cancelled before dispatch, we’ll refund in full. If already booked with a carrier, we can’t refund the shipping charge.

9. Liability & installation

Ensure suitable storage (flat, dry, ventilated; do not stack or lean), and competent installation. We aren’t liable for damage caused by improper storage, handling, site conditions, or third parties.

10. Contact & jurisdiction

Victorian Cornice Company Ltd, Company No: 04717050, Registered Address: 8 Bridge Street, Polesworth, Tamworth, Warwickshire, England, B78 1DT.
Governing law: England & Wales.